RMA Portal

Unfortunately, we cannot process exchanges or returns for products purchased outside of byrna.com.

Please contact your place of purchase for more information. If you purchased your products from Amazon.com, please go to amazon.com and route through Amazon’s return process.

If you believe you have defective or damaged product, please restart your submission on the portal and select “Warranty or Defective / Damaged Product"

PLEASE READ CAREFULLY:

Byrna Technologies Inc.’s detailed return policy can be found on byrna.com. If you believe you have defective or damaged product, please restart your submission on the portal and select “Warranty or Defective / Damaged Product".

    General terms of returns / exchanges for product purchased on Byrna.com:

    • Less than 14 days have elapsed since receipt of order
    • Products selected for return are in un-used condition in original packaging. Products will be inspected upon receipt and will be returned to sender if ineligible.
    • Returns and exchanges are subject to a 10% restocking fee
    • Items that are not eligible for returns or exchanges due to the critical nature of the body armor include:
      • BGR Sprays

We will be issuing a UPS printing label for you to use and further instructions will be given in the next screen to drop off your products for return. The below has been pre-populated from your original order details. Please update if necessary.

Byrna is not responsible for lost shipments due to incorrect shipping address information entered on this page.

PLEASE NOTE: If the item is not listed, the items are not eligible for return or the 14 day return period has elapsed. If you believe this was an error, please contact us at info@byrna.com.

(If you have a defective, or damaged products, please restart your submission and select the Warranty / Defective or Damaged option at the start of the form.)